STORE POLICY

Because We Care

At Cleverberry Creations, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

If there are any issues

 

Contact us within: 3 days of delivery

Dispatch items back within: 7 days of delivery

Cancellations

 

If the order has been processed then we unfortunately can't cancel your order

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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